Gutierrez Ramon

Ramon Gutierrez

IT Leader

Name:Ramon Gutierrez
Highly versatile IT leader with extensive experience leading enterprise-scale and distributed IT services; adept in infrastructure, network, and telecommunications engineering; Help Desk operations; system administration; virtualization; and IT security / compliance. Exceptional governance, management, and delivery skills; outstanding project manager, adept at estimating scope, schedule, and budget requirements for major initiatives, as well as managing cross-functional project teams.

Professional Experience

January 2015 - present

Land Home Financial Services

Business Development Analyst

Advanced into specially-created inaugural role within this financial services company, selected to conceptualize and deliver technology-driven business solutions informed by in-depth business needs analysis and solution research / evaluation; report directly to company President and serve as project manager for executive-level, enterprise-scale initiatives. Routinely present project portfolio status updates to the executive team and serve as principal executive team consultant for technology-driven business solutions. Provide vendor management and monitor adherence to service level agreements (SLA).


Key Projects and Achievements:

  • Spearheaded implementation of Adobe Connect to facilitate monthly Branch Manager / Loan Officer meetings, propelling audience engagement to 98%; led all end-user training efforts.
  • Played instrumental role within executive steering committees for major projects, including SharePoint and Salesforce implementations and a company web rebranding initiative; led effort to integrate Salesforce with hosted VoIP platform to enable retrieval of client information with incoming calls.
  • Developed a WordPress-based portal for Wholesale division employees and brokers, saving $10K in development costs and increasing user adoption by 50%+.
  • Routinely identify and eliminate redundant projects and efforts, delivering substantial cost savings.
  • Leveraged Adobe Captivate to create an interactive employee training program / framework in alignment with regulatory compliance requirements.
  • Significantly improved and streamlined web site administration processes.
July 2012 - January 2015

Land Home Financial Services

IT Assistant Manager

Managed network infrastructure design and implementation efforts for the corporate office and 50+ branch sites, as well as provided tier III escalated support within the corporate Systems Support Team for 500+ users. Installed, configured, deployed, administered, patched, and upgraded a wide range of critical infrastructure technology, including enterprise networking, VoIP, and physical / virtual / hosted server hardware / software. Managed Active Directory environment, including Domain Controllers and Group Policy. Orchestrated backup and recovery processes. Performed infrastructure auditing to ensure regulatory compliance. Supervised IT team of 5, providing comprehensive training, coaching, mentoring, and performance management.


Key Projects and Achievements:

  • Deployed an enterprise VoIP solution, including SIP device, call queue, ACD, and auto attendant programming, with 400+ endpoints; consolidated phone number accounts from 20+ vendors to 2.
  • Implemented and administered virtual VMware ESXi and Microsoft Hyper-V servers, physical / on-site servers, and cloud-based servers.
  • Leveraged Zendesk to improve Help Desk performance, propelling first contact ticket closure rate to 70%.
  • Rolled out a comprehensive Mobile Device Management (MDM) strategy and suite of policies, including Bring Your Own Device (BYOD) and usage / security standards.
  • Administered LAN hardware (switches, routers, firewalls) and enabled remote connectivity via VPN; led migration from legacy WAP and firewalls to Cisco Meraki platform and replaced Remote Desktop connections with F5 SSL VPN.
  • Managed migration from Windows Server 2000 to 2012 for Active Directory and from GoogleApps to Microsoft Office 365 (Exchange Online) for 500+ users.
  • Installed IP-based video surveillance system, Milestone XProtect, and hosted physical access control system for corporate office, Brivo.
July 2011 - July 2012

Waterworld California

Technical Services & Revenue Manager

Continued serving as IT manager while assuming concurrent responsibility for park-wide revenue generating operations, managing all IT services while directing customer-facing Food & Beverage, Admissions, Parking, Season Pass, Retail, and Rentals operations for the property and supervising 100+ seasonal employees. As IT Manager, oversaw park’s corporate infrastructure—including server, networking, desktop, and telephony systems, park retail / point-of-sale technologies, ticket / pass printers, web sites / portals, and park PA / surveillance systems. As Revenue Manager, directed departmental planning, budgeting, and development to ensure lowest possible cost of goods and labor, maximizing revenue. Developed comprehensive training programs for all revenue-generating departments. Managed a wide range of vendors, suppliers, and distributors.


Key Achievements:

  • Delivered a $60K increase in food and beverage revenue by slashing cost of sales (COS); achieved the lowest COS rates in the company through aggressive analysis and control of material costs.
  • Played instrumental role on corporate implementation team responsible for integrating and deploying ADP VirtualEdge & Salute across 40+ locations.
  • Propelled infrastructure fault tolerance and reduced failure points through physical server virtualization.
  • Designed and launched a branded web portal, subsequently adopted for online application tracking.
February 2009 - July 2011

Waterworld California

IT & HR Manager

Selected as the first to hold dual management roles, concurrently responsible for all IT and HR operations within the park. As IT Manager, implemented, configured, and administered all server, workstation, networking, telephony, and point-of-sale infrastructure and technology, while providing end-to-end technical support, service, troubleshooting, and training. Served as principal IT project manager and strategies. As HR Manager, led workforce planning and budgeting, recruiting, on-boarding, orientation, training, and employee relations for 400+ employees.


Key Achievements:

  • Routinely assisted CTO in Florida-based corporate headquarters with IT projects affecting all 50 park properties.
  • Reengineered and automated HR processes, developing a custom database to enable badge system integration and report automation—saving 15 minutes per new hire and 100+ FTE hours per season.
  • Delivered an interactive training solution which was implemented for park managers at 40+ locations.
  • Earlier tenures during ’06 to ’08 seasons in employee services, HR, and admissions supervision roles.

Educational Background

CSU East Bay – Hayward, CA

Bachelor of Science in Computer Science - June 2011

Community Involvement

Internal Revenue Service (IRS)

VITA Volunteer - 2015

Provided free income tax preparation assistance to qualified individuals.

PARC Entertainment

2012 August
Chris Wolfla | Chief Operations Officer

Ramon continually provided excellent service to those at his waterpark and was frequently called on to assist on other projects for the corporate team. Ramon’s work product is exceptional.

PARC Management

2011 February
Randy King | Sr. Director of Risk Management

I had the pleasure of working with Ramon at PARC Management. He is a conscientious team player and goes above and beyond to support the success of other team members. I have a great respect for Ramon and would welcome the opportunity to work with him in the future.

CSU East Bay

2011 January
Angela Rosas | Classmate

Working with Ramon was always pleasant and productive. It is clear to me that Ramon has a strong work ethic. When meeting to study he was always on time and always showed initiative. I have seen firsthand the way he manages himself when in a group setting. He tends to lead the group with questions and solutions for a given problem. He is great at setting goals and deadlines and creating the necessary steps to meet said goal. He was always on time with his assigned tasks and made sure to help others to keep the project on track.

PARC Management

2011 January
Lori Kaupp | VP of Training, Safety & Compliance

It was a pleasure to work with Ramon. His knowledge and willingness to take on new projects with careful attention to detail made him my “Go to” guy! Any projects or responsibilities assigned to Ramon were done efficiently, accurately and with a positive attitude. Ramon is a team player, jumping in to assist whenever and wherever he was needed. I would always want Ramon on my team!

PARC Management

2010 November
Amber Cole | Sr. Recruiting Manager

Ramon is a model team member! He is multi-faceted in both IT and HR which proved to be an invaluable combination to our HR team and to the company as a whole. Ramon is professional, innovative, solution oriented, and would be an enormous asset to any company, team, or project!

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